Refund Policy – Bertrandmunier.co.uk

At Bertrand Munier, we take great pride in the quality and freshness of our food. If you experience any issues with your order, please contact us directly by phone or email within 2 hours of delivery. All concerns must be reported promptly for us to address them effectively. For any claims involving damaged or incorrect items, we kindly request that the food is not consumed and is returned in its original condition. Photographic evidence is always appreciated to help us better understand the issue. Once verified, we will gladly offer a partial or full discount, depending on the circumstances. Your satisfaction is important to us, and we strive to resolve all issues with fairness and efficiency.

Need help?

Contact us here for questions related to refunds and returns.